PagerDuty

Opal natively supports an integration with PagerDuty. This integration enables organizations to manage access to groups and roles within PagerDuty.

Use the following steps for managing access to PagerDuty roles. To sync PagerDuty on-call schedules to any group you've synced to Opal, connect PagerDuty as a productivity integration instead.

Supported resources

You can grant access to PagerDuty roles using the native integration. Use the productivity integration to sync on-call schedules.

1. Create app in Opal

In Opal, go to the Inventory, click on the + App icon, and select the PagerDuty app.

2. Create a service account for Opal

Opal requires an API Access Key to manage your PagerDuty on your behalf.

To set up an API Access Key:

1. In PagerDuty, go to Integrations > API Access Keys > Create New API Key.
2. Set the description to Opal, leave the read-only checkbox disabled, then select Create Key Set. You will receive an API Key with full access.
3. Save the API Key, as it will only be visible once.

3. Save your Opal app

After you create the service account, go back to Opal and fill in details about your app—the name, description, and visibility. Enter the API Key from the previous step in the PagerDuty API Key field, then select Create.

After you save the app, in the Details tab, you can manage default settings, such as:

• Admin: Who is the owner who can manage configurations
• Description: What is the human understandable description for the role
• Webhook for access changes: Opal can push events to a webhook rather than connecting to the end system
• Import setting: Opal can either import all or manually import resources
• Default import visibility: Resources can be either global or limited access (based on groups)