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Use this guide to connect PagerDuty to Opal as a productivity integration. To connect PagerDuty as an app integration, see the app integration guide instead. With our PagerDuty integration, you can link on-call schedules with Opal groups. We will automatically add whoever is currently on-call to all the resources associated with that group so they can effectively diagnose and solve live issues. Once they’re no longer on-call, Opal will automatically remove their privileges.
Opal always syncs access for whoever is currently on-call, including current overrides.

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1. Create a PagerDuty token

Opal requires a “read-only” PagerDuty API token. Go to your PagerDuty dashboard and create an API token by following the official PagerDuty documentation.

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2. Add your token to Opal

To enable the PagerDuty integration, in the Opal dashboard, go to Configuration > Settings > Productivity Integrations. Select PagerDuty and enter your API token from the previous step.

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3. Create a PagerDuty group

Any group in Opal can be synchronized with a PagerDuty schedule. Edit the group and select schedules to sync.