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Opsgenie is being sunset and moved over the Jira Service Management.
Using Opal’s Opsgenie integration, you can link on-call schedules with Opal groups. The user who is currently on-call is added to all permissions associated with that group so they can effectively diagnose and solve live issues. When they’re no longer on-call, Opal automatically removes their privileges.
Opal always syncs access for whoever is currently on-call, including current overrides.

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1. Create an Opsgenie token

Opal requires a “read-only” Opsgenie API token. Go to your Opsgenie dashboard and create an API token by following the official Opsgenie documentation.

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2. Add your token to Opal

To enable the Opsgenie integration, in the Opal dashboard, go to Configuration > Settings > Productivity Integrations. Select Opsgenie and enter your API token from the previous step.

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3. Create an Opsgenie-synced group

Any group in Opal can be synchronized with an Opsgenie schedule. Edit the group and select schedules to sync:
Last modified on May 12, 2026