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With our Incident.io integration, you can sync on-call schedules in Opal as a nested group. We will automatically add whoever is currently on-call to all the resources associated with that group so they can effectively diagnose and solve live issues. Once they’re no longer on-call, Opal will automatically remove their privileges.

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Supported resources

Opal does not provision access in incident.io itself—the integration uses a read-only API token. Instead, Opal automatically grants and revokes access to the resources associated with the on-call schedule group for whoever is currently on-call.
Opal always syncs access for whoever is currently on-call, including current overrides.

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1. Create a Incident.io token

Opal requires a “read-only” Incident.io API token. Go to your incident.io dashboard and create an API token.

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2. Create Incident.io App in Opal

In your inventory, click + App and search for incident.io. Connect to the incident.io native integration and add all necessary information, including the API token you created in step 1.

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3. Sync your Incident.io schedules

You can find your on-call schedules as a group under the Assets tab. To sync, click Import assets to add your schedules into Opal for management.
If you’re importing schedules after your initial sync, remember to click Sync Items in the top right hand corner of the Import assets tab.
Last modified on July 31, 2026