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Overview

Paladin and Opal’s other AI features run on Anthropic’s Claude models. You choose whose account the requests run through. The setting applies to your whole organization, under Configuration > Settings > AI Features > LLM Provider. Opal managed is the default on Opal cloud and needs no setup. If you choose your own account and that provider is unavailable, Opal does not fall back to its own account. Use your own account when you want:
  • Inference usage billed to your own Anthropic or AWS account.
  • Data retention governed by your own agreement with the provider.
  • Your own spend and rate limits.
  • Inference kept inside your AWS boundary (Bedrock only).
If you self-host Opal, you must connect your own account. See Set up Paladin on self-hosted Opal.

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Connect a provider

Inference runs on Anthropic’s hosted API, on your own Anthropic account.
Don’t add your key under Inventory > +App > Anthropic. That’s the Anthropic Platform integration, which manages access to your Anthropic workspaces. Its Admin Key and Enterprise API Key fields don’t connect Paladin to your account. To run Paladin on your account, connect the key under Configuration > Productivity Integrations instead, as described below.
1

Create an API key

On the Claude platform, create an API key. Use a service account key scoped to a single workspace, not an Admin API key or a personal key. A personal key stops working when the person who created it leaves your organization. A dedicated workspace for Opal lets you set its own spend and rate limits.
2

Connect Anthropic API in Opal

Go to Configuration > Productivity Integrations. In the AI section, select Connect next to Anthropic API, paste the key, and select Create. Opal checks the key with Anthropic when you save it, and stores it encrypted.
The Link Anthropic API dialog, with a field for the Anthropic API key and a Create button.

Paste your Anthropic API key when you connect the Anthropic API integration.

3

Select it as your provider

Go to Configuration > Settings > AI Features, and under LLM Provider, select Anthropic - Your account. The option stays disabled until the Anthropic API integration is connected.
The LLM Provider dropdown in AI Features settings, listing Anthropic - Opal managed, Anthropic - Your account, and Amazon Bedrock - Your account.

Choose Anthropic - Your account as the LLM provider.

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Data handling

Prompts go only to the provider you selected. With your own account, usage, billing, and data retention fall under your agreement with that provider. For a full data-flow and subprocessor breakdown for a security or compliance review, contact your Opal representative.
Last modified on October 19, 2026