Start automating workflows around requests

Each script type has its own context and actions modules tailored to that automation scenario.

Overview

Request Review scripts run when an access request is assigned to a service user for review. The script can automatically approve, deny, or add comments to the request. This guide details the context and action modules you can use to get started, as well as the best practices and limitations when using OpalScript. For use case specific sample scripts, see our examples.

Quick Start

The simplest script approves all requests:

actions.approve()

A more practical script evaluates the request:

request = context.get_request()

if "urgent" in request.reason.lower():
    actions.approve("Auto-approved: urgent request")
else:
    actions.comment("Flagged for manual review")

context Module

The context module provides read-only access to the request being reviewed.

Get the request object

context.get_request() returns the Request object being reviewed. None

Request

object

Contains information about the access request

Show properties

string (UUID)

Unique identifier for the request

reason

string

The reason provided by the requester

requester_id

string (UUID)

ID of the user who created the request

target_user_id

string

ID of the user being granted access if applicable. If not applicable, then None

target_group_id

string

ID of the group being granted access if applicable. If not applicable, then None

requested_duration_minutes

int

Requested access duration in minutes, if not applicable then None

status

string

Current status (e.g., "PENDING", "APPROVED", "DENIED")

requested_resources

list[RequestedResource]

list of the RequestedResource object , which are the resources included in this request

requested_groups

list[RequestedGroup]

list of the RequestedGroups object, which are the groups included in this request

custom_fields

Dict[String, value]

Custom field values from the request template

request = context.get_request()
print(request.reason)
print(request.requester_id)

actions Module

The actions module provides methods to take action on the request.

Approve a request

actions.approve([comment], [duration_minutes]) approves the request.

comment

string

Optional comment to add to the approval.

duration_minutes

int

Optional override for the access duration. Must be a positive integer. If different from the originally requested duration, a notice is automatically appended to the comment.

actions.approve()
actions.approve("Auto-approved: meets all criteria")
actions.approve("Approved with reduced duration", duration_minutes=60)
actions.approve(duration_minutes=480)

Deny a request

actions.deny(comment) denies a request. A comment is required to explain the denial.

comment

string

required

Comment explaining the denial.

actions.deny("Access to production databases requires manager approval")

Comment on a request

actions.comment(comment, [duration_minutes]) adds a comment without changing the request status. Useful for flagging requests or adding context for manual reviewers.

comment

string

required

Comment to add.

duration_minutes

int

Optional override for the access duration. Must be a positive integer. If different from the originally requested duration, a notice is automatically appended to the comment.

actions.comment("Flagged: unusual access pattern detected")
actions.comment("Duration adjusted for policy compliance", duration_minutes=60)

Pause execution

actions.pause(minutes) pauses script execution and resumes from the same point after the specified time. Any actions already taken before the pause are skipped on replay.

minutes

int

required

Number of minutes to pause. Must be between 1 and 1440 (24 hours).

# Wait 60 minutes, then check a condition and decide
actions.pause(60)
request = context.get_request()
if request.custom_fields.get("manager_approved") == "true":
    actions.approve("Manager approved during review window")
else:
    actions.deny("No manager approval received within 60 minutes")

Poll a condition

actions.poll(function, minutes, max_iterations) repeatedly calls function at the given interval until it returns True or the maximum iterations are reached. Returns True if the function succeeded, False if it ran out of iterations.

function

callable

required

A function that takes no arguments and returns a boolean. Execution resumes when it returns True or max_iterations is exhausted.

minutes

int

required

Interval between calls in minutes. Must be between 1 and 1440.

max_iterations

int

required

Maximum number of times to call the function. Must be between 1 and 50.

def check_ticket_closed():
    ticket = ticketslib.get_ticket(ticketslib.providers.JIRA, "PROJ-123")
    return ticket.status == "CLOSED"

approved = actions.poll(check_ticket_closed, 60, 24)
if approved:
    actions.approve("Associated ticket was resolved")
else:
    actions.deny("Ticket was not resolved within 24 hours")

Objects

Request object

Returned by context.get_request() and contains information about the access request.

Attribute	Type	Description
`id`	String (UUID)	Unique identifier for the request
`reason`	String	The reason provided by the requester
`requester_id`	String (UUID)	ID of the user who created the request
`target_user_id`	String or None	ID of the user being granted access (if applicable)
`target_group_id`	String or None	ID of the group being granted access (if applicable)
`requested_duration_minutes`	int or None	Requested access duration in minutes
`status`	String	Current status (e.g., `"PENDING"`, `"APPROVED"`, `"DENIED"`)
`requested_resources`	List[RequestedResource]	Resources included in this request
`requested_groups`	List[RequestedGroup]	Groups included in this request
`custom_fields`	Dict[String, value]	Custom field values from the request template

request = context.get_request()

# Basic properties
reason = request.reason
requester = request.requester_id

# Check optional properties
if request.requested_duration_minutes:
    duration = request.requested_duration_minutes

# Iterate over requested resources
for resource in request.requested_resources:
    print(resource.resource_name)

# Access custom fields
ticket_number = request.custom_fields.get("ticket_number", "")

RequestedResource object

Represents a resource included in the request. Returned in the Request object.

Attribute	Type	Description
`id`	String (UUID)	Unique identifier for this requested resource entry
`resource_id`	String (UUID)	ID of the resource being requested
`resource_name`	String or None	Name of the resource
`resource_type`	String or None	Type of the resource (e.g., `"AWS_IAM_ROLE"`)
`access_level_name`	String	Display name of the requested access level
`access_level_remote_id`	String	Remote identifier for the access level

for resource in request.requested_resources:
    print(f"Resource: {resource.resource_name}")
    print(f"Type: {resource.resource_type}")
    print(f"Access Level: {resource.access_level_name}")

RequestedGroup object

Represents a group included in the request. Returned in the Request object.

Attribute	Type	Description
`id`	String (UUID)	Unique identifier for this requested group entry
`group_id`	String (UUID)	ID of the group being requested
`group_name`	String or None	Name of the group
`group_type`	String or None	Type of the group (e.g., `"OKTA_GROUP"`)
`access_level_name`	String	Display name of the requested access level
`access_level_remote_id`	String	Remote identifier for the access level

for group in request.requested_groups:
    print(f"Group: {group.group_name}")
    print(f"Type: {group.group_type}")

Custom Fields

The custom_fields attribute is a dictionary containing values from the request template’s custom fields. The keys are field names, and values depend on the field type:

Field Type	Value Type	Example
Short Text	String	`"JIRA-1234"`
Long Text	String	`"Detailed justification..."`
Boolean	bool	`True`
Multi-Choice	String	`"Option A"`

custom_fields = request.custom_fields

# Access with default value
ticket = custom_fields.get("ticket_number", "")
is_emergency = custom_fields.get("emergency_access", False)

# Check if field exists
if "justification" in custom_fields:
    justification = custom_fields["justification"]

Constraints & Limits

OpalScript enforces limits to ensure safe, predictable execution:

Constraint	Limit	Description
Script Size	100 KB	Maximum script length
Execution Time	30 seconds	Scripts timeout after 30 seconds
Execution Steps	1,000,000	Maximum operations to prevent infinite loops

Unsupported Operations

For security and reliability, OpalScript does not support:

External HTTP calls: Scripts cannot make network requests
File I/O: Scripts cannot read or write files
Direct database access: All data access goes through provided modules
Import statements: All modules are pre-loaded
While loops: Use for loops with range() instead

Error Handling

Scripts can fail due to various errors. Understanding common error types helps you write more robust scripts.

Syntax Errors

# Missing colon
if True
    actions.approve()  # Error: missing colon

None Value Errors

request = context.get_request()

# Unsafe: duration might be None
if request.requested_duration_minutes < 60:  # Error if None
    actions.approve()

# Safe: check for None first
if request.requested_duration_minutes and request.requested_duration_minutes < 60:
    actions.approve()

Type Errors

# Error: concatenating string and int
message = "Count: " + 5

# Correct: convert to string
message = "Count: " + str(5)

Best Practices

Check for None before using optional attributes
Use .get() with defaults when accessing dictionary values
Keep scripts focused - do one thing well
Test with edge cases - empty strings, None values, missing fields

# Defensive coding example
request = context.get_request()

# Safe dictionary access
custom_fields = request.custom_fields
ticket = custom_fields.get("ticket_number", "")

# Safe optional attribute access
duration = request.requested_duration_minutes
if duration is not None and duration <= 240:
    actions.approve("Short duration approved")
elif duration is None:
    actions.comment("No duration specified")
else:
    actions.comment("Duration requires review")

​Overview

​Quick Start

​context Module

​Get the request object

​actions Module

​Approve a request

​Deny a request

​Comment on a request

​Pause execution

​Poll a condition

​Objects

​Request object

​RequestedResource object

​RequestedGroup object

​Custom Fields

​Constraints & Limits

​Unsupported Operations

​Error Handling

​Syntax Errors

​None Value Errors

​Type Errors

​Best Practices

Overview

Quick Start

context Module

Get the request object

actions Module

Approve a request

Deny a request

Comment on a request

Pause execution

Poll a condition

Objects

Request object

RequestedResource object

RequestedGroup object

Custom Fields

Constraints & Limits

Unsupported Operations

Error Handling

Syntax Errors

None Value Errors

Type Errors

Best Practices